Filed under Technology Trends

What’s Trending: Chatbots in Retail

What’s Trending: Chatbots in Retail

Many retailers are utilizing chatbots to answer simple customer inquiries that won’t tie up customer service representatives. Chatbots can provide product recommendations, process orders and send shipping information updates, answer simple frequently asked questions, and assist with the shopping experience. Utilizing chatbots on your store’s social media pages, like Facebook and Twitter, can enhance your … Continue reading

What’s Trending: Robots in Retail Stores

What’s Trending: Robots in Retail Stores

Having customer associates present in a store to answer customer’s inquiries is the main thing that separates brick-and-mortar from online stores. Often students do their research online, but they head into a store to get any remaining questions or concerns answered and ultimately to buy the product. It’s important to have retail associates ready and … Continue reading

What’s Trending: Drone Delivery

What’s Trending: Drone Delivery

In December of last year Amazon successfully piloted its first drone delivery in Cambridge, England. This service, called Prime Air will allow customers to receive their packages in 30 minutes or less. This is currently in its trial stage, but they are planning on expanding the private trial to more customers over time. Amazon’s drones … Continue reading

How To: Create a Seamless Omnichannel Experience

How To: Create a Seamless Omnichannel Experience

In a digital world, it’s no longer an option to be present online with retail sales through digital channels increasing 23% in 2015. Although your students still make purchases in stores, shopping now starts at home. With this in mind, it’s important to create an omnichannel experience that’s prevalent among Millennial shoppers so they can … Continue reading

How Augmented Reality is Changing Retail

How Augmented Reality is Changing Retail

Augmented reality aims to address common shopping annoyances and engage customers. This technology allows consumers to digitally overlay selected products over a picture of their real-life, helping consumers make informed decisions. A survey conducted by Walker Sands, a digital marketing agency, found that 55% of consumers think virtual reality will influence their buying decisions in … Continue reading

New Ways to Drive Sales on Social Media

New Ways to Drive Sales on Social Media

Since 55% of Millennials rely on social media as their primary source for shopping information; these platforms are always looking to enhance the consumer’s shopping experience, which means continuous updates and site improvements. With social media shopping growing in popularity, Instagram and Pinterest have recently taken steps to improve how customers shop on their sites. … Continue reading

How to Tackle the Samsung Galaxy Note7 Recall

Rather than issuing another replacement plan as Samsung did earlier last month, the company is now offering full refunds and a gift certificate for the pain of dealing with not one, but two recalls. Many consumers bought cases, lens attachments, and power packs with their Note7’s. Discussions are still in the works with vendors on … Continue reading

100 Bluetooth Accessories Under $100

100 Bluetooth Accessories Under $100

We’ve all heard the news, the iPhone 7 is saying its good-byes to the headphone jack–Adios. There will be a shift in the headphone and speaker industry, more and more consumers will go wireless. College retailers need to meet the demand with a good selection of Bluetooth devices. Many consumers are worried about the cost … Continue reading