Filed under Tips and Tricks

The Customer Experience Lifecycle

The Customer Experience Lifecycle

The interactions between customer and brand: the customer experience. This consist of brand awareness, discovery, cultivation, advocacy, purchases and service. The overall customer experience is what will turn your students from one-time shoppers into lifetime customers. Outlined below is the life cycle of the customer experience. Need: Some students might not be aware there’s a … Continue reading

Meeting Your Customer’s Expectations

Meeting Your Customer’s Expectations

Your customers got smart. With the world right at their fingertips, how could they not be? They are experts in both real world shopping and they also dominate the virtual world. They are so connected, they know the very second Beyoncé’s newest album drops within minutes of release. Unfortunately, your customers hold the power. Providing … Continue reading

What to post on each social media platform

What to post on each social media platform

Oh the wonderful world of social media. It is one of the most affordable forms of marketing available. Social media marketing gives you increased exposure, especially to students who spend a good portion of their day checking social media. According to lyfemarketing.com, “people are spending 20-40% more on companies that are using social media.” And … Continue reading

Customer Service Tips for Small Businesses

Customer Service Tips for Small Businesses

We’ve all been there and seen that: that one person not getting the discount they were expecting, the person that didn’t get exactly what they ordered on their extremely customized food order, the person that literally made the mistake on their own and is expecting someone to help them. (Raise your hand if you’ve felt … Continue reading

Discover the Top 10 Blog Posts of 2017

Discover the Top 10 Blog Posts of 2017

With the overwhelming amount of content out there, it’s enough to make your head spin. Coupled with an overflowing inbox, it’s hard to know what posts to pay attention to. Luckily for you, we’ve been tracking our blog posts all year. We’ve figured out what the key topics are, so you don’t have to. Catch … Continue reading