Consistency is powerful and it defines the type of experience students will have when they shop in your store. Now more than ever, students are shopping in brick-and-mortar stores solely because of the experience they get there. Remember, your employees are the face of your store and ultimately can control the type of interactions students … Continue reading
Stock up on our top 10 writing instrument picks from the 2017 School and Dorm Supplies Catalog!
In the changing era of retail, brick-and-mortar shops are still coming up short on winning over shoppers with in-store experiences. In a survey, GPShopper found that more than one-third of shoppers said they “feel nothing” when asked about their initial reaction after shopping in stores. When consumers feel indifferent about their shopping experience, they will … Continue reading
With big competitors out there like Amazon, it’s important to differentiate your online presence from others. To put things in prospective, ask yourself why students would purchase from you instead of other online outlets. Add value to your online store to make it unique and optimize it so it’s easy for students to navigate and … Continue reading
![Customer Service Skills Your Associates Should Master [Infographic]](https://retailconnection.dstewart.com/wp-content/uploads/2017/06/thinkstockphotos-546200974.jpg?w=160&h=120&crop=1 "Customer Service Skills Your Associates Should Master [Infographic]")
Excellent customer service will never go out of style and it is essential in creating relationships with your students so they become loyal shoppers. Aiming to provide the best service to students should be a top priority for your associates. Here are the top skills your associates should master that will keep them engaged with … Continue reading
![How To: Upsell and Cross-Sell [Infographic]](https://retailconnection.dstewart.com/wp-content/uploads/2017/05/thinkstockphotos-528955864.jpg?w=160&h=120&crop=1 "How To: Upsell and Cross-Sell [Infographic]")
The art of upselling and cross-selling not only increases revenue, but it also significantly increases your customer Life Time Value (LTV). When you can upsell or cross-sell products it shows your associates are truly experts on the items in your store and that your students can trust their recommendations. Knowing your students’ needs and wants … Continue reading
Get ready for Back-to-School with our top fitness picks from the 2017 School and Dorm Supplies Catalog!
In a time where customers expect more from their shopping experience, retailers are stepping up their in-store game. Consumers now need a reason to walk into a physical store when they can get the same products online from the comfort of their own home. Many stores are pushing the future of retail by creating immersive … Continue reading
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