retailconnection

How To: Create a Positive Customer Experience

In the changing era of retail, brick-and-mortar shops are still coming up short on winning over shoppers with in-store experiences. In a survey, GPShopper found that more than one-third of shoppers said they “feel nothing” when asked about their initial reaction after shopping in stores. When consumers feel indifferent about their shopping experience, they will … Continue reading →

Social Media Explained: Pinterest [Infographic]

What’s Trending: Robots in Retail Stores

Having customer associates present in a store to answer customer’s inquiries is the main thing that separates brick-and-mortar from online stores. Often students do their research online, but they head into a store to get any remaining questions or concerns answered and ultimately to buy the product. It’s important to have retail associates ready and … Continue reading →

Tips and Tricks: Creating a Unique Online Store

With big competitors out there like Amazon, it’s important to differentiate your online presence from others. To put things in prospective, ask yourself why students would purchase from you instead of other online outlets. Add value to your online store to make it unique and optimize it so it’s easy for students to navigate and … Continue reading →

How To: Use Emojis Effectively in Marketing

Emojis are taking over social media and to stay relevant it’s important to incorporate them in your online marketing since 92% of the population uses emojis in messaging. The term emoji has become so popular, in 2015 Oxford Dictionaries named it as word of the year in 2015. A survey from Emogi discovered 75% of … Continue reading →

Customer Service Skills Your Associates Should Master [Infographic]

Excellent customer service will never go out of style and it is essential in creating relationships with your students so they become loyal shoppers. Aiming to provide the best service to students should be a top priority for your associates. Here are the top skills your associates should master that will keep them engaged with … Continue reading →

What’s Trending: Online Video

Video viewing continues to explode and according to AOL, 57% of consumers are watching videos on their mobile phones daily. Video has become the most engaging type of content available today, and with all the technology available it’s never been easier or more affordable to create video to post on your social media. 59% of … Continue reading →

Tips and Tricks: 3 Checkout Features that Turn Online Shoppers into Buyers

It’s important to offer a simplified checkout process for your students to optimize the amount of orders coming through your website. If the checkout process has too many steps and becomes complicated the rates for cart abandonment begin to rise. With a streamlined checkout process you can increase cart conversion and create customer loyalty. Mobile … Continue reading →

How To: Implement Customer First Marketing

According to MarketingSherpa, consumers are 269% more likely to be satisfied when they believe companies’ marketing efforts put their needs before business goals. In this survey 56% of respondents said customer-first marketing was either “important” or “very important” to them. What is Customer-First Marketing? MarketingSherpa defines customer-first marketing as, “an approach to marketing that strives … Continue reading →